HOUSTON – AIG Travel, provider of Travel Guard travel insurance solutions and global assistance services, recently launched its First Notice of Claims Loss (FNOL) tool.
Designed with direct customer feedback, the tool represents AIG Travel’s continued commitment to a streamlined customer experience. Customers and their travel agents may now submit claims online – at a website optimized for mobile, tablet and PC/laptop – at the time most convenient for them. In addition to dramatically reducing claims processing time, the FNOL tool is designed to facilitate:
- Obtaining a claim number instantly
- Uploading documents and photos via smart phones or other devices
- E-signing important claim documents
- Checking the status of a claim online anytime
- Communicating directly with a claims adjuster via the message center
- Receiving timely text or email updates about claim status
“When unanticipated travel events occur, customers look to AIG Travel to provide appropriate solutions quickly,” said James Page, senior vice president and chief administrative officer of AIG Travel. “We’re committed to offering that assistance as fast as possible, including during the claims submission process. That means not only providing convenient solutions, but also listening to our customers to determine what ‘convenience’ means to them – we’ve done that and we’re pleased to introduce the FNOL tool in response to their needs.”
Online claims submission is now available to U.S. leisure travelers, and AIG Travel plans to expand the service to customers and their travel agents in other regions throughout 2016.